Student Support

Orientation

• Orientation Day Overview at ALG

Graduation

• Celebrate Your Success: Graduation Information
• Graduation Eligibility FAQs
• Registration and Tickets FAQs
• On the Day FAQs
• Dress Code FAQs
• Cancellations, Refunds & Changes FAQs

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General

• Student Systems Access Guide - Student Portal, Student Email & Microsoft 365
• Training Package Update for Early Childhood Education and Community Services – Course Code Transition (Starting Term 1, 2026)
• Download Word Documents Without Losing Formatting
• Forward your Student Email to your Personal Email
• Getting in touch with the Admissions Team
• How are appeals handled?

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Document Request

• My eQuals Digital Documents are here
• When will I get my certificate?
• What documents can ALG provide to students?
• How do I request a document from ALG?

Intention to Report

• I have received an Intention to Report for Unsatisfactory Course Progress
• I have received an Intention to Report for Non-payment of Fees
• What is an Intention to Report (ITR) and why have I received one?

Making a payment

• What payment options are available to me?
• How can I pay my fees through my Student Portal?

Making changes to my enrolment

• What if I cannot start my course due to a delay in my student visa approval?
• How will suspending my studies affect my future course progress?
• Can I suspend my studies if I am seriously ill or injured?
• What qualifies as compassionate or compelling circumstances?
• How can I temporarily pause my studies?
• Changing your course to a lower AQF level (e.g. changing from Diploma to Certificate)

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Student Counselling

• Meet Sonder — Your 24/7 Safety & Wellbeing App
• Does ALG offer student counselling?

Student ID

• How do I get a Student ID card?