At ALG, we use Zendesk to manage all conversations and support requests. This guide explains how our emails reach you and how to ensure you never miss an important update regarding your studies.
Your Official Student Email
As part of the enrolment process, every student is issued an official ALG student email address - StudentIDNumber@student.alg.edu.au. This email address serves as the primary contact in our system and is the official channel for all communication with the Institute.
Contacting Us from Other Email Addresses
Students occasionally send enquiries using a personal email address. When this occurs:
- Our system attempts to identify the student based on existing enrolment data.
- Verified personal email addresses may be added to an existing profile as a secondary contact.
Why Responses Go to Your Student Email
To protect student privacy and maintain secure, official records, our policy requires all correspondence to be directed to the ALG student email account. Consequently, even when an enquiry is received from a personal email address, all official responses and notifications are still sent to the Primary contact (the ALG student email).
Stay Connected
To ensure no important information is missed, we recommend checking your ALG student email daily. Timetable updates, enrolment confirmations, and official notices are sent here.
Still need clarification or help?
Simply reach out to our friendly Student Experience Team by submitting a Request or use the Help widget.
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