If the issue persists, you can escalate it by submitting a formal complaint using the online Complaints and Appeals Form.
Make sure to:
- Provide all necessary details about the issue.
- Attach any supporting evidence.
- Submit the form within 20 business days of the incident.
ALG will take it from there and keep you updated throughout the process.
For more detailed information, please refer to the following:
Still need clarification or help?
Simply reach out to our friendly Student Experience Team by submitting a Request or use the Help widget.
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