Academic Documents & My eQuals FAQs

This section explains when and how you will receive your official academic documents, including your testamur and transcripts. Find information here regarding digital access via My eQuals and options for collecting your hard-copy documents.

1. Can I receive my academic transcript before graduation?

Transcripts may be requested after results are officially released and finalised, subject to standard processing timelines.

2. When will I receive my award certificate?

Award certificates are issued after your award has been conferred. Delivery details depend on whether you attend the ceremony or graduate in absentia.

3. What name will appear on my award certificate?

Your full legal name, as recorded in the student portal, will appear on your certificate. You must ensure this is correct before the eligibility deadline.

4. Will attending the ceremony affect when I receive my qualification?

No. Ceremony attendance does not affect the issuance of your award.

5. If I have already collected my testamur, what will I receive on the day?

Graduates will receive their testamur during the ceremony.

If you have already collected your testamur, you will be presented with a photographable copy on the day.

This allows you to participate in photos with your peers, but it is not your official testamur.

6. How can I access my documents digitally?

Once your award is conferred, you can manage and share your qualification securely via My eQuals, our official digital document platform. This portal allows you to securely access your official ALG documents online.

Still need clarification or help? 
Simply reach out to our friendly Student Experience Team by submitting a Request or use the Help widget.