What should I do if I can not attend a class?

We understand that there may be times when you’re unable to attend a class due to an appointment or because you’re feeling unwell.

ALG expects students to maintain 100% attendance, except in cases of illness or other compassionate or compelling circumstances. If you can’t attend:

• Inform your trainer or a member of the Student Experience Team as soon as possible.
• Submit relevant supporting documents (such as a medical certificate) to the Student Experience Team.

Note: Attendance records cannot be adjusted, but documented absences may be considered during interventions or appeals.

For more details, please refer to 

• Student Course Progress and Attendance Policy and Procedure

• How can I get in touch with my trainer?

• What qualifies as compassionate or compelling circumstances?

Still need clarification or help?
Simply reach out to our friendly Student Experience Team by submitting a Request or use the Help widget.