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FAQ's and Solution Articles
Student Help Portal
I am a Native English Speaker; do I still have to do a LLN test?
What is the difference between LLN and English proficiency?
How can I change my course?
How do I book ALG's in-house English Placement test?
How do I take the ALG's in-house English Placement test if there's a lockdown?
How do I accept my offer via DocuSign?
How do I accept my offer?
What is an Attendance Warning Letter?
What should I do if I can not attend a class?
What is Reasonable Adjustment support?
What is an Intention to Report (ITR) and why have I received one?
What should I do if I have received an Intention to Report (ITR)?
I have received an Intention to Report for Non-payment of Fees
I have received an Intention to Report for Unsatisfactory Course Progress
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How can I pay my fees through my Student Portal?
What payment options are available to me?
Canvas (Learning Portal)
How can I access my online Webinar?
How to customise your Canvas dashboard
How to reset your Canvas password
I am having problems submitting my assignment on Canvas
What is the Studio function on Canvas and how can I use it?
Why can't I access my Zoom class?
How do I submit my assessments?
How many assessment resubmission opportunities do I receive?
I have no assessment submission attempts left, what do I do?
What do ‘S’ and ‘NYS’ mean?
What types of assessments will I do throughout my course?