Academic
Admissions & Application
- I’m trying to submit my student’s application and one of the documents provided was an overseas academic document. Do I need to translate the overseas academic document?
- What are the intake dates and the timetable?
- Is the LLN test same as the English test?
- What are the English Requirements?
- I have just submitted a student application, but I need to amend an information
- My student has already done a course at ALG before, how to add a new course, and how much for the COE?
Campus
Orientation
Policies & Procedures
- Can a student request a transfer to another registered provider within 6 months of their course?
- Course change request
- How do I defer my student's course?
- Can my student go on holiday for 3 weeks during the term to attend a personal event overseas?
- Can students switch their payments between pay by month (PBM) and pay by term (PBT)?
- Can students change campuses?
Student Support
- My student's CoE was cancelled for non-progression/low-attendance or non-payment. How can the student be released?
- Can my student pay later because of financial hardships?
- Can students do part payment/instalment payment for this term?
- My student has got a new trainer and he/she prefers to learn from his/her previous trainer. How can the student change class?