The following FAQs relate to ALGs decision to cease operating in Perth after Term 4, 2023.
Why is the Perth campus closing?
ALG's Perth campus is closing because there haven't been enough students interested in studying there. We've tried to attract more students, but unfortunately, it hasn't worked out. When there aren't enough students in our courses, it's hard to maintain a high-quality learning environment. So, we've made the difficult decision to close the Perth campus once all current students have finished their courses.
Will I be able to finish my current course at ALG?
Yes, all students who have started a course at ALG will be able to finish and receive their qualification, unless they fail a subject or need to suspend their studies. ALG is committed to supporting students in completing their courses.
If you fail a subject, you will not be able to complete the qualification and will only be eligible to obtain a Statement of Attainment for units of competency successfully completed. Please refer to our FAQ on failing a subject for more information.
If you need to suspend your studies, please refer to our FAQ on suspending your studies for more information.
All of this information including the next steps are outlined in a personal email sent to you on Wednesday 8th March. We encourage all students to stay on track with their studies and to seek timely support if needed. If you have any questions or concerns, please do not hesitate to contact us.
What happens if I fail a subject?
If you fail a subject in the course you are currently studying, you will not be able to complete the qualification, and will only be eligible to obtain a Statement of Attainment for the units of competency you have successfully completed. This means that you will not receive a full qualification.
To help you pass your subjects, ALG offers assessment resubmission opportunities at the end of each term. If you are struggling with a subject, please reach out to your trainers or the Student Experience team for assistance.
It is also important to note that subjects that are necessary for completing your qualification will only be offered once prior to the Perth campus closure.
Can I suspend my enrolment?
Yes, you can suspend your enrolment at ALG if you need to take a break from your studies due to compelling or compassionate circumstances, or for any other reason. However, please note that due to the closure of the Perth campus, if you suspend your enrolment, you will not be able to complete your current course at ALG.
If you suspend your enrolment, you will only receive a Statement of Attainment for the units of competency you have successfully completed. This means that you will not receive a full qualification.
If you are considering suspending your enrolment, we encourage you to reach out to the Student Experience team for assistance. They can help you explore your options and provide guidance on the process. For further details of suspended enrolments, you can refer to the Deferral, Suspension and Cancellation Policy and Procedure, which is available on the ALG website.
If I cannot complete my current course due to failing a subject or suspended enrolment, will I get a refund?
If you are unable to complete your current course at ALG due to failing a subject or suspended enrolment, you will only be eligible for a refund of any pre-paid fees for subjects that have not yet started. Refunds of other fees paid such as subjects already studied will not be provided.
For more information on the refund policy, please refer to the Enrolment Information, Certificates, Fees, and Refunds Policy and Procedure available on the ALG website. If you have any questions or concerns regarding refunds, please don't hesitate to reach out to the Student Experience team for assistance.
Can I start a course at ALG in Perth after term 1 2023?
Starting from Term 2, 2023, ALG will not be commencing new students or accepting new enrolments into any courses in Perth due to the closure of the Perth campus at the end of Term 4 2023. We understand that this news may be disappointing, but we are committed to supporting our existing students in completing their current course. For details of your future study options, refer to your individual notification letter.
If I choose to cancel my enrolment in a course I haven’t started in Perth campus, will I get a refund of fees paid towards this course?
Yes. You will receive a full refund of any pre-paid tuition fees for the course. You can also speak to one of our Student Experience team members to explore other options available for your future studies with us (including continuing to study with us in one of our other vibrant campuses located in Sydney, Melbourne, or Brisbane). Please see below for further details.
If I need further advice regarding my future studies, who should I speak to?
If you would like further information about your study options, you can speak with your education agent. We encourage you to do so.
How can I be sure that my choice of options does not put my student visa at risk?
To ensure that your student visa is not at risk, we strongly encourage you to contact the Department of Home Affairs or seek advice from your education agent before informing ALG of your decision. This is because your choice may have implications for your visa status. ALG is committed to supporting our international students in their studies, and we encourage you to seek advice to ensure that your studies proceed without any visa issues.
What are the next steps?
ALG sent you an email outlining any required next steps on Wednesday 8th March. To inform ALG of your choice, you must confirm your intentions by sending an email to email@example.com by no later than 5PM Wednesday 15th March. Your letter will have all the information you need to include in your email. Remember to include all the necessary details so we can process your request promptly.
What happens if I don’t inform ALG of which option I have chosen?
Within 14 days, ALG is required under the requirements of the student visa program to either finalise each students' enrolment into an alternative course or to provide a refund of any unspent tuition fees. Please ensure you lets us know within 7 days if you wish to enrol in an alternative course with ALG, to allow time for ALG to issue a Letter of Offer, to accept that Letter of Offer and for ALG to issue a new CoE. If you do not respond, or if you advise you do not wish to enrol in an alternative course with ALG, we will provide you with a refund of any unspent tuition fees within 14 days. We will then update your CoE with the outcome (i.e. finalisation of enrolment into alternative course or refund of fees) as required.